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Understand Your Rights Before You Open an Account

Access to xe77 depends on your local law and the eligible regions we currently serve — read these conditions carefully before you deposit via bKash, Nagad or Rocket.

Jurisdiction-dependent accessAccount holder rightsbKash, Nagad, Rocket payment conditionsData and dispute process
xe77 Understand Your Rights Before You Open an Account
HOW WE HANDLE YOUR DATA

Explore What We Do With Your Account Information

Account security and data handling are central to how we operate. When you link a payment method — bKash, Nagad or Rocket — that detail is stored in encrypted form and never shared with third parties outside of a regulatory or compliance requirement. Here is how we manage the four key areas of account data and legal accountability.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request a summary of your stored data by contacting support with your account ID.

Cookie Use

Cookies on xe77 track session state and payment flow — not personal browsing outside our site. You can manage cookie preferences through your browser settings at any time.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact us immediately via live chat to freeze your account.

Requesting Changes

To update your linked payment method — switching from Rocket to bKash, for example — submit a request through the Help Centre. Identity verification is required before any change is processed.

REACH OUR LEGAL TEAM

Contact Us About a Legal or Account Matter

If you have a question about your account eligibility, a data request, or a dispute related to a payment via bKash, Nagad or Rocket, our support team can direct you to the right process. We handle legal queries separately from general account help — use the channels below so your query reaches the correct team without delay.

Live Chat Open the chat widget from any page on xe77. Legal queries are flagged and passed to our compliance team within one business day.
Email Support Send your legal or data request to our support email. Include your account ID and the payment method — bKash, Nagad or Rocket — linked to your account.
Account Help Centre Log in to your account and open the Help section. From there you can submit a formal dispute or request a copy of your account data.

Questions About Legal Access, Data and Your Rights

The questions below cover the most common legal queries we receive from account holders in Bangladesh. If your question is not answered here, use the live chat or email channel listed in the contact section above.

Eligibility depends on your local law. Check whether online betting and casino activity is permitted where you are. We do not determine eligibility on your behalf — that is your responsibility before opening an account.

No. Completing a deposit through bKash, Nagad or Rocket confirms only that the transaction processed. It does not establish that you are in a legally eligible region to hold an account with us.

We may suspend your account and hold any pending withdrawal pending a compliance review. The outcome depends on the specific circumstances and the applicable rules at the time of review.

Log in, go to the Help Centre and submit a data request. Include your account ID. We will respond within the timeframe required by the applicable data rules for your region.

You may request deletion of personal data we hold. However, transaction records tied to bKash, Nagad or Rocket payments may be retained for as long as required by law, even after an account is closed.

Submit a dispute through the Help Centre when logged in, or contact us by email with your account ID and full details of the transaction. Legal queries are handled separately from routine account support.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.